Product Warranty

1-Year Warranty + 6-Month Direct-Purchase Extension

Eligible Nature Dimensions filters and ATO systems include a 1-year limited warranty covering manufacturing defects. Products purchased directly from Nature Dimensions receive an additional 6-month warranty extension, for 18 months of total coverage.

Please register within 30 days of purchase and keep your proof of purchase. Orders from our official Nature Dimensions store qualify for the 6-month extension; purchases through other retailers receive the standard 1-year warranty unless otherwise stated.

Lifetime Warranty via Auto-Refill, Including Accidental Damage

  • The Auto-Refill subscription must be purchased with the N-Clear filter or started within 14 days of the filter purchase. If started later, it must remain continuously active for at least 3 months before a warranty claim.
  • The subscription must still be active when the claim is submitted.
  • Eligible lifetime coverage includes accidental damage as well as manufacturing defects.
  • Enjoy 20% off fleece rolls as part of the Auto-Refill subscription.

Learn more about Auto-Refill

Warranty Policies

File a Claim

To file a warranty claim, please submit a request via the link below.

Contact Us