Warranty

Product Warranty & Lifetime Support

Standard Warranty Coverage

We provide a one-year warranty for the N-Clear Nano Fleece Roller Filter, covering the following parts:

  • Feed shaft
  • Take-up shaft
  • Inner frame
  • Outer case
  • Take-up motor
  • Sensor
  • Sensor bracket
  • Controller
  • Power adapter

Exclusions

The warranty does not cover damage resulting from:

  • Misuse, abuse, improper installation, or unauthorized modifications.
  • Use of non-original or incompatible filter fleece rolls or accessories.
  • Natural wear and tear or accidental damage.
  • Repairs or servicing performed by anyone other than authorized service personnel.

How to File a Warranty Claim

Email us at support@naturedimensions.com with the following:

  • Proof of purchase (e.g., order confirmation or invoice)
  • Clear description of the issue
  • Photos or videos if available

Note: Nature Dimensions LLC reserves the right to deny claims that do not meet the criteria.

Customer Support

Need help with setup or troubleshooting? Contact our support team at support@naturedimensions.com. We aim to respond within 48 hours on business days.

Limitation of Liability

  • Nature Dimensions LLC is not liable for indirect, incidental, or consequential damages caused by the use or inability to use this product.
  • The warranty is valid only in the country of purchase unless otherwise required by law.

Lifetime Warranty via Auto-Refill Subscription

N-Clear Auto-Refill is our automatic fleece roll subscription service that ensures uninterrupted supply and extends your product warranty to lifetime coverage.

Benefits of Auto-Refill

  • ✔ Automatic Fleece Roll Delivery: Never run out—rolls are delivered on your schedule.
  • ✔ 20% Discount: Save 20% on every fleece roll.
  • ✔ Lifetime Device Warranty: Enjoy continuous warranty coverage as long as your subscription remains active and eligible.

Eligibility Criteria

Subscribe now at: www.naturedimensions.com/pages/autorefill